I have to agree. It shouldn't be happening. Now I'll admit up front to only having used the Painless kit once (as most folks know I'm a Ron Francis fan) but the kit I DID use gave me no problems (I just wasn't big on it for reasons of my own but it's a damn fine kit, don't get me wrong). If you followed the instructions then it shouldn't be doing this, simple as that. Give them a call and they'll walk you thru it, or at least they *should*. If they don't I'm sure plenty the guys here will want to know about that. Pls keep everyone informed, let us know how you make out. And if push comes to shove don't be shy about letting Painless know you're a member of the forum and posting about your experiences. Sometimes a few dozen sales per year matter to someone. It's a good kit, but NOT when they don't/won't support it.